Center of Hope Transportation Department

 

Director of Transportation, Lena Travinski, 508-764-4085 ext 613

Transportation Coordinator, Ann Leigher, 508-764-4085 ext 639

 

Van drivers are not able to leave their vehicle to assist you from or into your home.  The drivers must remain within 10 feet of the vehicle at all times.

 

If you are unable to come to program you must notify your transportation service provider by 7:00 a.m.  If you are absent from transportation with no call or notice it may jeopardize your seat on the van. 

 

Transportation is very limited and in high demand, therefore you must attend program regularly to keep your seat.

 

FREQUENTLY ASKED QUESTIONS

 

How do I get Transportation Services?

The Center of Hope provides transportation services to more than 150 program members each day.  All transportation requests must be made through the Department of Mental Retardation.  Contact your assigned Service Coordinator and they will file the appropriate paperwork.  Once the paperwork is filed with the Central Office, a Transportation Request will be sent out the Center of Hope for approval or denial.  The Center of Hope will try to make every accommodation in order to begin transporting a new request. 

 

Is Transportation available for respite?

If you receive transportation from the Center of Hope and have made respite arrangements, you must notify your DMR Service Coordinator two weeks prior to the date and request a temporary change be submitted to DMR.  This is a requirement of both DMR and the transportation company the agency is contracted with. Temporary transportation is available based on open seats on routes and can not be guaranteed.    

Please note that any change in transportation must be reported to the Transportation Coordinator at the Center of Hope.

 

What is the agency's policy on inclement weather?

Turn to WTAG am to hear about cancellations or delays in SWCARC, Inc. Center of Hope programs.  You can also call the Center of Hope’s main number, 508-764-4085, after 6 a.m. to hear detailed instructions regarding the cancellation of transportation.  Make sure you listen to the entire message.  In some cases transportation will be cancelled however the program will remain open.  If you are able to arrange transportation to the program, you may attend.

 

During Hours of Operation

The decision to close the program early due to weather emergencies will be made by the Executive Director.  All residences will be informed of the intent to close.  The Program Director, R.N., or staff designee will phone each residence to request an early pick-up for you if you are transported by family or residential providers.  Program staff will also ensure that there will be someone home prior to transporting you home in the program vans.  If you are transported in a private vehicle we will notify your providers of any closings and request that you be picked up as soon as possible.

 

If you are transported by Center of Hope Transportation Services you will leave on your regularly assigned vans at a time designated by the Director of Programs or designated staff person, only after ensuring that someone will be home to meet the van.