Direct Care

  • Date PostedDecember 1, 2016
  • Last PostedDecember 1, 2016
  • CitySouthbridge, MA
  • Country United States
  • SalaryTo be discussed

Job Title:

Direct Care

Reports To:

Program Administrator and Program Director



Job Summary:

DC Staff provide quality care and motivation to Program Participants by encouraging independence and success in all levels of program opportunities and Activities of Daily Living (ADL). DC Staff also provide the required documentation to meet Regulatory and Agency Standards. DC staff must be sensitive to program member’s emotions, and respectfully maintaining program member’s dignity and privacy.


The job requires the ability to lift a minimum of 50 pounds, as well as the ability to assist in crisis intervention when necessary. The ability to drive in all weather conditions is expected. Exposure to bodily fluids and blood borne pathogens is possible due to assisting with toileting and physical aggression. The noise level in the environment is usually moderate due to talking and movement. The noise level can increase due to loud vocalization program members.

Required Resources:

  • A valid driver’s license and appropriate insurance coverage, as well as daily use of a vehicle. Other site-specific tools may be required, and will be taught as necessary.
  • Principal Accountabilities, Duties & Responsibilities:
  • To develop an understanding of the individual needs, goals and level of required assistance of all Program Members to ensure safety and comfort while maintaining the development of age appropriate behaviors.
  • The safe and reliable transportation of Program Members to or from the Program in all weather conditions.
  • Document and maintain accurate records on Program Members on a daily basis, while adhering to Agency and Regulatory requirements. Documentation may include: case notes, task analysis sheets, probes, activity logs and behavior tracking sheets.
  • To assist Program Members with Activities of Daily Living (ADL) Skills, which may include: meal preparation, personal care, toileting, safety awareness, and appropriate social interactions.
  • Complete timely and accurate paperwork/records as required by the agency while also adhering strictly to Confidentiality Requirements.
  • Implement behavior management interventions for Program Members as warranted under the direction of the Clinical Team.
  • Provide one-to-one supervision of Program Members, as assigned.
  • Conduct the necessary follow-up and review to ensure appropriate delivery of Individual Plans, including as applicable:
  • Individual Service Plan (ISP), Day Hab Service Plans, CBDS Support Plans and Behavior Plan requirements.
  • Instruct skills training in a programmatic setting. Trainings are based on independent living skills and goal achievement.
  • Ensure a healthy and clean work environment.
  • Provide supervision and support in community settings.
  • Provide services and supports as identified in each assigned persons Individual Service Plan.
  • Come to work with a great deal of patience and understanding.
  • Responsible for following the mission of the Center of Hope Foundation.
  • Supporting the emotional, physical, and personal well-being of the individuals receiving supports.
  • Provide personal care.

The qualification listed below must support the essential functions and serve as the primary criteria for selecting candidates.

Minimum Qualifications:

High School Diploma or GED AND one year experience in the field required.

Minimum Competencies:

  • Must exhibit conflict resolution skills and must possess the ability to work reliably and consistently in many situations.
  • Must be able to intervene in crisis situations, with the use of physical restraint tactics as taught by the Agency and approved by State and Federal Agencies.
  • Must possess English communication skills, both written and verbal.

Minimum Expectations:

  • To successfully obtain all necessary training as required. Training may include, but is not limited to: Defensive Driving, Agency Orientation, Safety Plan & Evacuation, Human Rights, Ethics, CPR & First Aid, etc.
  • To adhere to Safety, Human Rights, Confidentiality Requirements (HIPPA) and Agency Ethics while pursuing the Agency Mission Statement through all aspects of community and agency involvement.
  • The employee may be asked to attend committee or other meetings as they pertain to the job.
  • Other duties are expected to be performed as requested. The information listed above will be used to evaluate the employee’s performance on an annual basis, as specified in the Personnel Policies.


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